Reef Dreams

[socal619]

Sounds like you should have held off on purchasing the fish. It's ultimately up to the buyer to make the right decision. Maybe it was eating and was just a little stressed over the extra attention. It happens. I've had it happen to me with other stores. I always contact the store privately to see if thru can help me out first. You should do the same thing. Never know what could happen.

Jeff Saurwein
SDMAS President
SDReefs Moderator
Sent from my Samsung Galaxy S4 using Tapatalk Pro

I was texting Derrek the whole time about the issue. It was my decision to take it home, stupid one i guess. Just posting my experience which occurred months ago. I've heard a bunch of good things though since Brett has been there.

[cutterx23]

Hey Matt I understand that this happened before I was here but I'd like to offer you a $20 credit on anything in the shop. I know it's not much, especially when you have that expensive taste of yours lol, but maybe we can hook you up with something that will help ease the pains of a lost fish. Feel free to hit me up, you got my number and I'll take care of you.

[ChouDawg]

Finally got a chance to make it to Reef Dreams to pickup my fish and corals. Awesome frags (multi branch) and lots of selections to choose from, thanks!

[JohnnyAirtime]

Sounds like you should have held off on purchasing the fish. It's ultimately up to the buyer to make the right decision. Maybe it was eating and was just a little stressed over the extra attention. It happens. I've had it happen to me with other stores. I always contact the store privately to see if they can help me out first. You should do the same thing. Never know what could happen.

Jeff Saurwein
SDMAS President
SDReefs Moderator
Sent from my Samsung Galaxy S4 using Tapatalk Pro

Is this a feedback thread, or a moderator's advice thread?

BTW, shouldn't a mod be combining the feedback threads (at first glance, I see two minimum)?!
This one; http://www.sdreefs.com/forums/showth...18-Reef-Dreams
And this one; http://www.sdreefs.com/forums/showth...51-Reef-dreams

______________________________________
(Sticking to topic);

... I've purchased from Derek too. Posted my issue(s) and the entire thread was eventually deleted. What happened to that?!

I too emailed/texted and kept Derek in the loop on my issue. Sometime 2 and 3 times a day. With him even saying he'd honor any issue I had with that high-end purchase. Only to have him change his mind (over the weekend), and tell me basically to pound sand.

I'd still not go back. Whether or not I got a credit this late in the game. The damage is done.

[jasonp87]

BTW, shouldn't a mod be combining the feedback threads

Threads have been merged. Thank you for bringing this to our attention.


Also, per the feedback guidelines, negative feedback toward vendors is only allowed after attempts have been made to privately resolve the matter and this is noted in the original post.