If anybody is experiencing any issues with Digital Aquatics support, please post here. I will insure that your issue is addressed immediately, that is if I can't help you myself. The company has done a lot to improve their support system but there may still be issues and if so, I will make sure they are aware of them. While I do not actually "work" for DA, I do have a very real inside track to the principles of the company. I have been working with them on some new ways to address their horrible image and more importantly actually help them get problems resolved that customers have. I have been a beta tester for the company since they released the original RKE system five years ago. In addition to ramping up their customer support team and releasing a new firmware update, they are actively working on some new products to move forward. Not sure of too many details or release dates, but they are working on it.